Frequently Asked Questions
Questions? Call the Ticket Office at (517) 432-2000 or email wharton@msu.edu.
Subscription Applications
How do I access the application?
New broadway subscribers can access the application online.
New Performing Arts or TRY6 subscribers will need to request access to the Performing Arts or TRY6 package.
Access will be ready within one business day. Once your application is ready to access in your account, you will receive an email at the address provided.
How will I be seated for Special Events events?
Renewing subscribers:
Seating will be based on priority level. Renewable seats are not guaranteed for Special Events.
New subscribers:
Include Special Events seats when submitting a new application for a Broadway Series package. Select events prior to checkout.
Is there a paper order form available?
No, all subscriptions will be available via digital application. Contact the Ticket Office for assistance with your application.
Can I place my application in person or over the phone?
Yes, in-person ordering assistance will be available at the Ticket Office.
Call during Ticket Office hours to place your application by phone.
I made a mistake on my application. What do I do?
If you have not yet checked out and paid for your order, you can remove your Subscription application from the shopping cart and start the process over.
If you have completed checkout and paid for your order, contact the Ticket Office with your corrections.
Can I add more tickets to my order after I have completed my application?
Additional tickets can be purchased to events in the 6-show Broadway package at a later date.
Any additional charges will need to be paid in full at the time of the change.
There is a $2.00 per ticket service fee added to each additional ticket purchased.
Renewing Subscribers
Can I add a seat to my full Broadway package?
If you are interested in adding seats to your Broadway package (and you are under the maximum number of seats) contact the Ticket Office at (517) 432-2000 for assistance.
Can I change the day of the week for tickets in my Broadway subscription?
Subscribers must renew their existing package to ensure their seats are reserved, then complete the upgrade or change request form.
Once all renewing subscribers are confirmed and seats are released, the upgrade and change period will open.
Upgrades and changes will occur on a first-come-first-served within priority.
View additional information on upgrades and changes to subscriptions
How do I upgrade or change my seat location for Broadway shows?
Broadway subscribers must renew their existing package to ensure their seats are reserved, then complete the upgrade or change request form.
Once all renewing subscribers are confirmed and seats are released, the upgrade and change period will open.
Upgrades and changes will occur on a first-come-first-served within priority.
View additional information on upgrades and changes to subscriptions
I am a donor, when do I need to make my annual donation?
Access to your Broadway renewable seats is tied to an annual renewal of your circle gift at the same level. You will receive a reminder from Wharton Center when it is time to renew your annual gift.
You can also renew your gift online when purchasing your subscription, over the phone with the ticket office, or online at Online Giving.
Please call Wharton Center’s Development Office at (517) 353-4640 with any questions.
What is priority seating?
Wharton Center’s subscribers are seated on a priority system involving both donation level and consecutive years of subscription ticket history.
Season tickets go on sale to the general public after all priorities are seated.
What happens if I do not renew my Broadway subscription for the 2025-2026 season?
To keep your seat location and your priority level, your Broadway subscription (and any donation) must remain active. If you choose not to renew your subscription for the 2025-2026 season, your seats will be available for another patron and your priority will reset.
Payment
Can I pay for my subscription with a check, gift card, or gift certificate?
Yes, call the Ticket Office at (517) 432-2000 or come in person to place your order. After, you can mail your check/gift card/gift certificate or drop it off at the Ticket Office.
How do I enroll in a payment plan?
In the application, change Full Payment in the dropdown after selecting events to the payment plan option.
For Broadway subscribers, interest-free installments are on the day of purchase, April 3, and May 3.
For Performing Arts subscribers, interest-free installments are on the day of purchase, May 23, June 23.
What fees are included with my subscription?
A $2 service fee and a $4.50 facility fee are included in the price of each subscription ticket. There is no subscription order processing fee this season.
Tickets
Can I still have printed tickets?
Yes, make sure to select mail or will call delivery for printed tickets.
Can I exchange my Broadway tickets online?
Once the exchange period opens, Broadway subscribers can exchange their tickets online up to 24 hours prior to the events in the Broadway Series package.
There are no fees to exchange, but if the new ticket is more expensive than the original, the difference will be charged to the patron.
If the new ticket is less expensive than the original, the difference will not be refunded.
Exchanges are also available in person at the Ticket Office for printed tickets and over the phone for mobile tickets.
What if I am not available to attend one or more shows in the package?
When single tickets go on sale to the public, you can list and sell your tickets on SeatGeek. As the official ticketing partner of Wharton Center and Spartan Athletic ticket offices, SeatGeek guarantees that all tickets listed on SeatGeek are verified and trusted.