Frequently Asked Questions
Subscription Applications
How do I access the applications?
Previous ticket holders can log in at whartoncenter.evenue.net/signin and select Season Renewal Application under My Tickets on the account page.
New Broadway Series ticket holders can start the application online.
New Account holders will need to request access for a Performing Arts or TRY5 package.
How will I be sat for add-on events?
Previous Broadway Series ticket holders:
Seats are available and sat on priority level. Renewable seats are not guaranteed for add-on events.
New Broadway Series ticket holders:
Include add-on seats when submitting a new application for a Broadway series package. Select events prior to checkout.
I usually add a few Performing Arts performances to my Broadway Subscription. How do I do that this year?
Broadway Series ticket holders can log in to their account and add on events through the Performing Arts application.
Is there a paper order form available?
No, all subscriptions will be available via digital application. Contact the Ticket Office for assistance with your application.
Can I place my application in person or over the phone?
Yes, in-person ordering assistance will be available at the Ticket Office.
Call during Ticket Office hours to place your application by phone.
Have your account info, events and preferred day and time noted.
I made a mistake on my application. What do I do?
If you have not yet checked out and paid for your order, you can remove your Subscription application from the shopping cart and start the process over.
If you have completed checkout and paid for your order, contact the Ticket Office with your corrections.
Can I add more tickets to my order after I have completed my application?
Broadway subscribers can purchase up to an additional 8 tickets to the events in the 5-show Broadway series package before July 26, 2024.
An email will be sent to subscribers with a personal promo code to add on additional events.
Any additional charges will need to be paid in full at the time of the change.
There is a $1.50 fee per ticket added to each ticket purchased online. Purchase also available in person and over the phone.
Additional tickets cannot be added to Hamilton and The Book of Mormon at this time.
Payment
Can I pay for my subscription with a check, gift card, or gift certificate?
Yes, call the Ticket Office at (517) 432-2000 or come in person to place your order. After, you can mail your check/gift card/gift certificate or drop it off at the Ticket Office.
How do I enroll in a payment plan?
Dates for Broadway Packages have passed.
For Performing Arts and TRY5 packages, change Full Payment in the dropdown after selecting events.
Payments are made on the day of purchase and June 20.
Payment plans do not include add-on events.
Tickets
Can I still have printed tickets?
Yes, make sure to select mail or will call delivery for printed tickets.
Can I exchange my Broadway tickets online?
Broadway subscribers can exchange their tickets online up to 24 hours prior to the events in the 5-show Broadway series package.
Exchanges are not allowed for Hamilton or The Book of Mormon.
There are no fees to exchange, but if the new ticket is more expensive than the original, the difference will be charged to the patron.
If the new ticket is less expensive than the original, the difference will not be refunded.
Exchanges are still available in person at the Ticket Office and over the phone.